TECHNICAL SUPPORT SERVICE FOR DELTA PRODUCTS
- Expert technical assistance
- Annual on-site training
- Engineering consultation and results analysis
- 24/7 telephone support
- Maximise uptime
- Expedited repair services
- Loaner units and standard accessories
- Keep pace with industry practices and trends
The Priority Access Program is a technical support service for DELTA products. It provides guaranteed technical and product support services to maximise your investment in Megger test equipment.
The Megger technical support team will assist and guide you in configuring your test equipment, performing tests, and saving the results for future trending and record keeping. Assistance includes troubleshooting and ensuring proper operation of the equipment.
In addition to standard technical support, you will be provided with results and data analysis with recommendations in line with international standards and guidelines. Megger’s Priority Access Program engineers will assist you in making accurate diagnosis and formulating actions to be taken on the asset under test. For questionable readings, advice will be given including other recommended tests, corrective actions, and alternative procedures to determine the health and integrity of the asset under test. Data interpretation and results trending will help you to make informed decisions about their equipment with confidence.
You will have access to expert interpretation of IEEE/ANSI standards when testing unique equipment with special applications and a hotline number will be provided you to call 24/7, 365 days a year. All units enrolled in the Priority Access Program will be covered by the 12-month extended warranty program.